Straightforward delivery, and a fair returns policy.

Delivery

Where we deliver

We deliver across South Africa through our courier network. A few remote or outlying areas fall outside our standard routes — we’ll gladly quote those on request.

Minimum order for delivery

Delivery is subject to a minimum order value that varies by area (starting from R500, excluding VAT). It’s the quickest way for us to keep your per-litre pricing low and still deliver to your door.

Timeframes

Most orders are delivered within 2–5 business days of your order being confirmed, depending on your location and stock on hand. We’ll confirm an expected delivery window when we process your order, and let you know straight away if anything is on back-order.

Prefer to collect?

You’re welcome to collect instead. Choose Collection when you request a quote and we’ll let you know as soon as your order is ready.

Please check your order on arrival

Give your delivery a quick check when it lands. If anything is short, damaged or incorrect, note it on the delivery slip and tell us within 48 hours so we can sort it out quickly.

Returns & refunds

We want you happy with every order. Here’s how returns work for a business account.

Unwanted or over-ordered stock

Changed your mind or over-ordered? Unopened, unused stock in its original packaging can be returned within 7 business days of delivery, with your proof of purchase. A few conditions:

• Return delivery is for your account, unless the return is due to our error.
• A small handling fee (up to 10%) may apply on cancelled or unwanted bulk orders.
• Special, made-to-order or specially-sourced items may not be returnable — we’ll always tell you upfront before you order.

Opened chemicals & hygiene products

For health and safety reasons, opened or used cleaning chemicals and hygiene products can’t be accepted back once the seal is broken. This protects every customer and is standard practice across the industry. Faulty or contaminated products are, of course, a different matter — see below.

Damaged, faulty or incorrect items

If something arrives damaged, faulty, or simply isn’t what you ordered, that’s on us to fix:

• Tell us within 48 hours of delivery (or within 7 days for a fault that only shows up in use).
• We’ll arrange collection at our cost.
• You choose: a replacement or a full refund.
• A quick photo of the damaged item helps us sort it faster.

How refunds work

Approved refunds are paid by EFT to your account once we’ve received and checked the returned goods. Please allow up to 7–10 business days for the refund to reflect, depending on your bank.

Starting a return

To start a return, contact us with your order number and a short description of the issue (a photo helps for damaged items). We’ll come back to you quickly with the next steps.